GENERAL INFORMATION AND FORMS

Client Services is pleased to assist you with your business growth and changes you may need.  Below you will find forms to order supplies, add valuable additional services such as checks processing features, gift card features or, American Express and Discover.   You may also request an update to your banking records or change your business address with us.   Please select the form that best fits your business needs, complete the required fields and fax it to Client Services at:  1-888-445-4815. 

All changes will be put into effect as soon as possible for your convenience. 

FAQ's

The downloadable forms listed below will answer frequently asked questions about transaction qualification; card processing rules and regulations; and operation of your Crescent Diamond terminal by providing you with Quick Reference Guides for both Retail and Restaurant merchants.  If you do not see the answer you are looking for, please contact Client Services at: 
1-800-618-4428, Monday through Friday 8:00AM to 6:00PM, Saturday 9:00AM to 1:00PM Central Standard Time.

REFERENCE MATERIALS

Crescent Processing is committed to assisting you with any problems or issues you may encounter.   The helpful information listed below can assist you with consumer cardholder disputes and the resolution process.  You will be notified of all incoming disputes that may lead to a Retrieval request or a Chargeback.  To assist you in complying with these notifications, we also have included our Glossary of Industry Terms.  To ensure your transactions can be completed, even if your lights go out, see our document below regarding why you still may need an imprinter.  Still have questions? 
 
E-mail us at:  ClientServicesCrescentProcessing.com.  We will reply to your e-mail within 24 hours of receipt.